XOXO Zone Booking Page

Introduction

The terms and conditions set out below ("Conditions") apply to your use of this web site and related websites ("Site"), including the use of the information services offered on the Site. In accessing and using the Site, you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site. Conditions

Site

The Site makes available information relating to hotel owned or managed by Om Infrastructure, a corporation constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties ("Hotel Aura44").

Hotel Specific Policies

Specific amenities for each hotel are detailed on the website and the app. Guests advised to refer to these before booking. In some hotels due to local customers, unmarried and unrelated couples may not be allowed to check in. Accommodation can be denied to guest posing as a couple if suitable proof of identification is not presented at the time of check in. Hotel may deny check-in to guest whose id shows their residency to be in the same city as the hotel itself. There a locker in each almirah for your valuables. Kindly ensure safety of your belongings. Please note that management will not be responsible for loss of property.

No Smoking Policy

To protect the air quality of our hotels and for the health of our guests and employees. Hotel Aura44 have a strict non-smoking policy. This includes guest rooms, public areas, lounges and conference and meeting rooms, private offices hallways, elevators, stairs, restrooms, entrance and lobby areas and all other enclosed facilities. Guest will be charged INR 1,000 non-refundable cleaning fee for smoking in their room, private offices, hallway elevators, stairs restrooms, entrance, and lobby areas and all other enclosed facilities. Designated smoking areas are provided for the convenience of smokers. Hotel in hill stations may not have air conditioning due to climate conditions in the location may be unable to offer wifi connectivity. Some hotels may not allow guests to bring visitors to their rooms. Please confirm with the hotel before inviting a visitor to your room.

General Terms and Conditions

The primary guest must be at least 18 years of age Guest must present valid photo identification at the time of check-in. To complete with government regulations, a valid photo ID must be carried by every person above the age of 18 staying at the hotel. Acceptable proofs of identity are a driving license, voter ID card, or a passport. Without valid Id the guest will not be allowed to check in. PAN cards are not accepted as a valid ID card. Children aged one to five years stay for free if an extra matters is not required thought they may be charged separately for breakfast. An extra mattress will be provided for triple-occupancy bookings. Pets are not allowed in the Hotel Should any action by a guest be deemed inappropriate by the hotel, the hotel reserves the right after the allegations have been investigated, to take action against guest. A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded. An extra night’s tariff (in addition to the number of nights originally booked) will be charged if a guest checks out earlier than expected in a multiple day booking. If the booking was made at a discounted rate, or in case of bulk bookings (bookings of four or more rooms), the complete amount will be charged for all days booked if a guest checks out earlier then expected. Guests will be liable for any damage not caused by normal wear and tear. Certain policies are specific to a particular booking, but will be detailed at the time of booking.

Copyright

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by Om Infrastructure or licensed by Hotel Aura44 and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of Hotel Aura44. Without limitation you may not, without such approval from Hotel Aura44, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.

Your Use

The Site is for your personal noncommercial use and the Information may be downloaded or printed by you solely for that purpose. This right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:

• the Information may not be used for any commercial purpose or public display, performance, sale or rental;
• no copyright or other proprietary notices may be removed:
• the Information may not be transferred to another person;
• software may not be interfered with in any manner;
• every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
• You will only use the Information for lawful purposes and in accordance with these Conditions.

Information

You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer Condition 8) is general information and is not in the nature of advice.
You also accept that all of the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site. Whilst Hotel Aura44 seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Hotel Aura44 does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non-infringement of intellectual property rights or fitness for purpose.

In particular Hotel Aura44 does not warrant that:

• The Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
• Your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.

Hotel Aura44 is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. Hotel Aura44 may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.
Hotel Aura44 does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Hotel Aura44 may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

Specific Warnings

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, Hotel Aura44 does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any Linked Web Site.

Hotel Aura44 does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output. You must ensure that any information which you provide to Hotel Aura44 is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Hotel Aura44 or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any Hotel Aura44 system, data or information.

Hotel Reservations

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose. You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions. The Site contains details of hotel charges and room rates (including any available special offers) for hotel owned or managed by Om Infrastructure Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.

No contract will subsist between you and Hotel Aura44 or any of its affiliates in respect of any services or products offered through the Site unless and until Hotel Aura44 accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site. You undertake that all details you provide to in connection with any services or products which may be offered by Hotel Aura44 on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Hotel Aura44 reserves the right to obtain validation of your credit card details before providing you with any services or products.

Security & Non Confidentiality

Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. Hotel Aura44 does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Hotel Aura44 Accordingly, any information which you transmit to Hotel Aura44 is transmitted at your own risk.

Termination of Access

If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you. Otherwise access to the Site may be terminated at any time by Hotel Aura44 without notice. The provisions of these Conditions excluding, limiting and disclaiming the liability of Hotel Aura44 will nevertheless survive any such termination.

Booking extension policy

Extension of stay is offered at current room rates, subject to availability.

Cancellation Policy

Cancelling a Hotel Aura44 reservation is as fast as easy as it is to book.

We do not charge fees for booking that are cancelled within 10 minutes of creating the same booking.

Any amount paid will be refunded.

We would love to host you, but in case your plans change, our simple cancellation process ensures that you receive rapid confirmation and refund.

Our Standards check-in time is twelve noon.

General

Hotel Aura44 does not accept any liability for any failure by Hotel Aura44 to comply with these Conditions where such failure is due to circumstances beyond its reasonable control. If Hotel Aura44 waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

For Booking up to three rooms:

If cancellation time is 24hours or more prior to check-in time, then cancelation is free (100%refund) If cancellation time is less than 24 hours before check-in time, then a cancellation fee of one night booking amount will be charged.

On the Date of check-In:

In case you decided to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower will be deducted.

Mid-Stay Cancellation:

If you decide to shorten your booking after your check-in date, you be will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded

For bookings of four or more rooms:

You must pay at least 25% of the booking amount in advance to make a booking for four or more rooms. If cancellation time is 30 days or more prior to check in date, then cancellation is free (100% refund). If cancellation is time is between 15 to 30 days prior to check-in date, then a cancellation fee is 50% advance amount will be charged. If cancellation time is less than a cancellation is less than 15 days prior to check-in date, then the cancellation fee of 100% advance amount will be charged. On the date of check-in: If you do not show up at the hotel on the day of check-in, no refund will be given

How to cancel:

You can cancel your booking using our website or you can also call us on +91 753900 6900 To cancel your booking. The applicable refund amount will be credited to you within four working days. However, it may take an additional 3 to 14 working days to appear in the account, depending on the processing time taken by your bank. Om Infrastructure reserves the right to take a your payment and refund in case of cancellatio.n

Payment Policy

For all bookings payment must be made at the time of check-in Early check-in and Late Check-Out

Early check-in (Subject to availability)

If you have opted for the sunrise Check-in, the complimentary early check-in will be subject to availability Our standard check-in time is 12 noon. Extra charge will be apply as the detailed below:

Before 6am_______________________________100% charge for one day Payable as per room rates for the previous day
Between 6am and 10am__________________10% to 30% Charges payable as per room rates of the previous day, depending on the hotel policies.
Between 10am and 12 noon_______________Up to 10%
Please note these fees do not include the charge of breakfast.

Late check-out (Subject to availability)
Between 11am and 1pm____________________Up to 10%
Between 1pm and 5pm_____________________10% to 30% Charges payable as per room rates of the previous day, depending on the hotel policies.
After 5pm___________________________________100% charge for one day Payable as per room rates for the previous day